Support
Something not working, a question, or an idea? Write to us. A person reads every message.
Write to us
We usually answer within a few days. If it's about your account, write from the email address you signed in with (or say your handle), so we know it's you.
Signing in
How do I sign in?
With Apple, or with your email address: we send you a six-digit code, and you type it into the app. There are no passwords.
My code didn't arrive
Give it a minute and look in your spam folder. A code works for ten minutes and only once. You can ask for a new one after a minute, and up to five in an hour; after that, wait a little and try again.
I have a new phone
Sign in the same way you did before. If you used Apple, use the same Apple Account; if you used email, use the same address.
Tables and friends
What's a table?
The people, the place and the wines opened there, for as long as it lasts. Start one with the button in the middle; it ends by itself when it goes quiet.
How do I add a friend?
On Me, add them by their handle. Or share your link: someone who opens it gets a friend request to you, ready to send.
Who sees what I post?
The people at the table and your friends, unless you choose otherwise. You set who sees new check-ins on Me, behind the gear. Your labels are only ever yours. The details are in the privacy policy.
The wine details are wrong
Open the wine and change them. Decanté fills them in from the label and the web, and sometimes it reads a label wrong.
Reporting and blocking
If someone posts something that shouldn't be there, tap ••• on it and choose Report; for a friend's table, press and hold it. To report a person, or to block them so you no longer see each other and they can't reach you on Decanté, open their profile. Blocked people are listed in Settings, where you can unblock them. We look at every report, usually within a day, and you can always write to us with their handle and what happened.
Places
Run a wine bar, restaurant or shop that's on Decanté? Want a photo taken down, or the list corrected? Write to us at support@getdecante.com.
Deleting your account
On Me, tap the gear, then Delete account. It removes your account and everything in it, and if you signed in with Apple, it disconnects Decanté from your Apple Account too. It can't be undone. Can't get into the app? Write to us from your sign-in address and we'll do it for you.